If something is damaged in shipping, that is the responsibility of the transportation company, and a claim for damages needs to be filed by our warehouse. This must be done within 15 days of delivery. Therefore, please notify us at once if an article arrives damaged-for two reasons: so that we can file a claim with the shipper, and so that we can provide you with a replacement or reimburse you for the loss.
Most of the goods we sell come with a manufacturer’s warranty against production defects. If you know or suspect that a product is defective, DO NOT RETURN IT TO US. Instead, please contact the maker directly or contact us by clicking here or calling us at 508-888-8305 (9-5, M-F, EST). If you contact us, we will connect you with the maker and help you to arrange for technical advice, replacement, or a full refund.
PLEASE DO NOT RETURN ANY MERCHANDISE TO OUR MASSACHUSETTS BUSINESS OFFICE. If you find a product simply does not meet your needs, you may return it in as new condition, suitable for sale to another customer, within 30 days of purchase. A $10 restocking fee and the initial shipping cost will be deducted from this refund. To arrange for the refund, please e-mail us at The Deer Fence Store or call our Massachusetts office at 508-888-8305 to get a return authorization number. This will ensure that you receive proper credit when your product reaches our warehouse (in Michigan). Then circle the products being returned on a copy of your e-mailed order record or your original packing slip, place this in the package, wrap the package securely, and send it to the McGregor Fence Company, Return Authorization Number ****; c/o Ferber Warehousing, ATT: Nhia Lee; 6841 North Rochester Road; Rochester Hills, MI 48306. We will e-mail the refund to your credit card account as soon as the warehouse informs us that the returned product has been received in restockable condition.